Privacy policy

This policy covers the enquiry form on this website, the only place Gourmet Getaway Tours collects personal information through the site itself. It explains what's collected, why, where it's kept, who can see it, how long it's kept, and how to ask for it to be deleted.

Who we are

Gourmet Getaway Tours
Email: info@gourmetgetawaytours.com.au
Phone: +61416139567

What we collect

When you submit an enquiry, we collect:

• Your name
• Your email address
• Your phone number, if you choose to give it (optional)
• A preferred tour date, if you choose to give one (optional)
• Any message you type in the "anything else?" field (optional)
• The tour, guest count, add-ons and estimated price you selected. This isn't personal information on its own, but it's stored and emailed alongside your details above

Why we collect it

We use these details to:

• Reply to your enquiry and quote or arrange your tour
• Send you an immediate email confirming what you submitted, and later, if your booking is confirmed, a booking confirmation with a calendar invite
• Fill in your details automatically if you continue through to the booking checkout, so you don't have to retype them

We don't use your details for marketing, and we don't sell it.

Where it's stored

Enquiries are stored in a Google Cloud Firestore database. Direct access from a web browser is switched off entirely. The database only accepts reads and writes from our own server code, which checks who's allowed to see or change anything before it does.

Who can see it

• Jimmy / the business inbox. Every enquiry is emailed to our booking inbox as soon as it's submitted, and again when a booking is confirmed.
• You. We email you back a copy of what you submitted.
• Resend, our email delivery provider. It processes every email above on our behalf in order to send it.
• Staff with admin access. A short allow-list of staff email addresses can log in to view, update and manage enquiries. Login is protected by Firebase Authentication.
• FareHarbor, our booking platform. If you continue from an enquiry through to checkout, your name, email, phone and message are passed to FareHarbor to pre-fill the booking form. This only happens if you proceed to that step.

Nobody else. There is no analytics or advertising tracking on this site that receives your enquiry details.

How long we keep it

[Client to confirm: currently there is no automatic deletion. Enquiries are kept indefinitely unless a staff member manually deletes one. We should agree a retention period here (e.g. "for 24 months after your enquiry, or until you ask us to delete it") before this goes live.]

Requesting deletion or a copy of your details

To ask us to delete your details or send you a copy of what we hold, email info@gourmetgetawaytours.com.au. Deletion is currently handled manually by a staff member once we receive your request.

Changes to this policy

If how we collect or use your details changes, we'll update this page.