Are there any cancellations for rainy days or bushfires?
Rainy
The tours still go ahead in rainy conditions, bring an umbrella and enjoy your day! Don’t worry if you forget, we keep a spare umbrella and raincoat on board.
Bushfires
Our passenger safety is a huge priority, if a zone has been declared catastrophic then yes we will cancel otherwise we have alternate routes that we can take to ensure you still enjoy your day.
Can I book last minute?
Yes bookings can be made the day before the tour (subject to availability) anytime prior to 9pm either online or by phone. If you haven’t booked by 9pm to 7pm (night before the tour) you may phone the morning of the tour between 5.00am – 6.30am to enquire about availability. If we have space we will pick you up before 7.00am.
Are we supposed to tip the guide?
Tipping in Australia is not compulsory, however if you would like to thank your guide for a great day it would be most appreciated.
Are you an accredited tour operator?
Yes our accreditation number is 40079. Our vehicles are equipped with seat belts. Our guides hold both a current Transport for NSW Bus Driver Authority and a Food Handler’s Certificate.
What days do you operate your Hunter Valley tours?
Our Hunter Valley Tours operate every Monday and Wednesday.
We are happy to operate on other days upon request for groups of 6 or more and Private Charters such as Hen’s Days, Christmas Parties, Corporate Bookings or Special Occasions.
Are there vegetarian options?
Yes, we are very happy to cater for most dietary requirements and food allergies however they must be clearly advised at the time of booking either by phone, contact page or online booking form.
Is the tour wheelchair accessible?
Due to limited space onboard the vehicle we may not be able to accommodate a wheelchair. Best to phone or use our contact page to ask if it is possible on your preferred day.
Where do you pick-up from?
We pick up from most city hotels in central Sydney as well as Circular Quay for people catching the train or ferry into Sydney. View All Pickup Locations
Book through our official website for more pick-up locations.
We do not pick up from areas outside of the Sydney CBD.
How do I book?
Simply click on the book now button on the corresponding tour page to check availability and fill in the fields to reserve your seat (or phone +61 416 139 567). You will need your credit card details to secure your seat.
Do you have a cancellation policy?
Yes, tours may be cancelled or altered up to 48 hours prior to the departure time without incurring a fee. Cancellations are within 48 hours of the departure time will are non-refundable, and amendments within 48 hours are subject to operator discretion.