Frequently Asked Questions
Is the tour COVID-19 Safe?
Yes, we have implemented a COVID-19 Health and Safety Plan for both private and public tours in accordance with COVID-19 Public Health Orders.
Can We Bring Our Children?
Yes children aged 4 and above are welcome on our tours (unfortunately we cannot accommodate infants 0-3 years). Please note that guests under the age of 18 cannot be served alcohol due to Australian licensing laws. Children’s’ rates apply to 16 years of age and under.
What Days Do You Operate Your Tours?
Our Hunter Valley Tours operate every Monday, Wednesday and Saturday.
We are happy to operate on other days upon request for groups of 6 or more and Private Charters such as Hen’s Days, Christmas Parties, Corporate Bookings or Special Occasions.
Do You Have A Cancellation Policy?
Yes, tours may be cancelled or altered up to 72 hours prior to the departure time without incurring a fee. Cancellations or amendments within 72 – 24 hours of the departure time will incur a 50% cancellation fee and cancellations within 24 hours of the departure time will incur a 100% charge – fees will be charged to your credit card.
How Do I Book?
Simply click on the book now button on the corresponding tour page to check availability and fill in the fields to reserve your seat (or phone 0416 139 567). You will need your credit card details to secure your seat. Please note payments will be processed on the day of departure and you will have the option to pay with cash or by credit card.
Where Do You Pick Up From?
We pick up from most city hotels in central Sydney as well as Central Station or Circular Quay for people catching the train or ferry into Sydney. Click on the book now link for a detailed list of pickup locations and times.
Is The Tour Wheelchair Accessible?
Due to limited space on board the vehicle we may not be able to accommodate a wheelchair. Best to phone or use our contact page to ask if it is possible on your preferred day.
Can We Bring Our Luggage Or Stroller?
Due to space restrictions on the vehicle we may not be able to fit these items. Best to phone or use our contact page to ask if it is possible on your preferred day.
Is There A Vegetarian Option?
Yes we are very happy to cater for most dietary requirements and food allergies however they must be clearly advised at time of booking either by phone, contact page or online booking form.
Are You An Accredited Tour Operator?
Yes our accreditation number is 40079. Our vehicles are equipped with seat belts. Our guides hold both a current Transport for NSW Bus Driver Authority and a Food Handler’s Certificate.
Are We Supposed To Tip The Guide?
Tipping in Australia is not compulsory, however if you would like to thank your guide for a great day it would be most appreciated.
Can I Book Last Minute?
Yes bookings can be made the day before the tour (subject to availability) anytime prior to 9pm either online or by phone. If you haven’t booked by 9pm to 7pm (night before the tour) you may phone the morning of the tour between 5.00am – 6.30am to enquire about availability. If we have space we will pick you up before 7.00am.